What are proper Business Communication Skills?
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|Posted On||:||Oct 27, 2012|
In daily activity one of more important tools people use involve Business Communication Skills. Why is this so important? Acareful analysis has proven effective business communication skillsto be vital to successful co-worker and customer interactions. Both the speaker and the listener share responsibility of making the message clear, but effective communication goes far beyond simple speech and hearing. Body language, tone of voice, word choice, message clarification and communication style all come into play, and can make the difference between success and failure in interpersonal transactions and interactions.Speakers must learn to articulate their message in a way the listener can understand, delivering it in a manner that is consistent with the message itself. Serious issues are best delivered in a serious tone, but with regard to the known or potential reaction of the listener. Most important is the reaction of the listener -to both good or bad news can be directly controlled by the speaker. The speaker can control this as long as the word choice and delivery tone are carefully considered. One part of effective speaking istied to how well you know your listeners and how they may react. Will they deliver the message in a generic fashion if the listeners are not known?
When communicating effectively, both the speaker and listener practice active listening. Active listening on the listener's part involves eye contact, nods, gestures and brief comments to show understanding. On the speaker's part, these gestures and comments are clues to the listener's reaction and comprehension. If the listener seems confused, the speaker may re-evaluate the wording or delivery of the message. Listeners must take it upon themselves to ask questions, validate what is being said and provide input if necessary.Now, because we speak about interpersonal transactions and interactions it’s time to talk about the Speaking Skills.
Speaking is the productive skill in the oral mode. It is more complicated than it seems at first and involves more than just pronouncing words. When we talk about Speaking Skills we talk about three kinds of speaking situations: interactive, partially interactive and non-interactive. Interactive speaking situations include face-to-face conversations and telephone calls, in which we are alternately listening and speaking, and in which we have a chance to ask for clarification, repetition, or slower speech from our conversation partner. Some speaking situations are partially interactive, such as when giving a speech to a live audience, where the convention is that the audience does not interrupt the speech. The speaker nevertheless can see the audience and judge from the expressions on their faces and body language whether or not he or she is being understood. Non-interactive speaking situations arise in a webinar setting where the speaker is not able to get any sort of body language feedback from the audience. But now is time to speak another type of speaking or another type of skill:Negotiation Skills.
And we can say that everybody negotiates all the time, at work, at home, and as a consumer. For some it seems easy, but others view the process of negotiation as a source of conflict to be resisted and avoided if possible. Negotiation is something that we do all the time and is not only used for business purposes.
Visit http://communispond.com to findout more on these skills!